Return and Refund Policy

Thank you for shopping at First Night Store.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to First Night Store, 552/, RPP Hall, Nadaser Mill Compound, Perundurai Road, Opp. to Sakthi Super Market, Erode, Tamil Nadu, India – 638011.
  • Goods refer to the items offered for sale on the First Night Store website.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to First Night Store, accessible from https://firstnightstore.in/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours without giving any reason for doing so.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: support@firstnightstore.in
By phone number: +91 984247 1234

For orders that are already shipped the company reserves the right to deduct any packaging, shipping and return charges that are incurred in the process.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 24 to 48 hours
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. As beddings and other goods cannot be sold again, we do not entertain returns for personal reasons. Only goods that are shipped with wrong colours, sizes, late delivery or damages can be returned.

We are in business from the year 2002 and we have maintained a high level customer satisfaction and happiness in the past 18 years by a rigorous quality assurance and quality control process. We take 100% care in manufacturing and shipping of the goods.

Only regular priced Goods may be refunded. Unfortunately, Goods on discount sale cannot be refunded.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
552/, RPP Hall, Nadaser Mill compound, Perundurai Road, Opp. to Sakthi Super Market, Erode, Tamil Nadu, India – 638011.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:
By email: support@firstnightstore.in
By phone number: +91 984247 1234

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